Frequently asked questions

This is how you use your administrator environment:

⚙️ Go to https://host.campercontact.com and log in with your e-mail address and password. This is the e-mail address users see on your information page.

⚙️ When logging in for the first time, request a new password once via ‘Forgot password?’.

⚙️ Is your motorhome site on Campercontact but does not have an email address as a contact address? Then please fill in this form and we will make sure you get access to the administrator area as soon as possible.

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You can change the details of your location page on Campercontact in our Host Portal on your desktop via the link: https://host.campercontact.com. After logging in you will see the location page(s) that you manage. You'll have to log in with the e-mail address that is linked to your location on Campercontact. You can find this email address in the information tab at a location.

Easily keep your opening hours, rates and facilities up-to-date. By always displaying accurate and up-to-date information, you will make a positive first impression and gain the trust of potential guests.

There are parts that you cannot adjust yourself (such as the general description field, reviews and photo's). As a user, you can submit a change request via the orange plus button at a location in the app or our website. You can log in with the same login details as those of the manager account.

All changes are processed by our moderators. We aim to deal with these within two weeks.

You can upload your own photos by clicking on My Photos on the left. Then click Add photo. Choose the photos you want. This will give your information page a professional look!

Positive feedback helps you promote your location further, while constructive criticism allows you to improve your service. Our tip is to always respond.

You will receive an email notification when a new review is published. Make sure you are logged in at https://host.campercontact.com/en. Open your motorhome site to view its details. Click on the ‘Reviews’ menu item on the left. Then click on ‘Respond’ at the relevant review. A screen will open where you can place your comment. Your comment will be visible to all users.

Make sure you are logged in at https://host.campercontact.com. Go to the ‘Information’ section and scroll to ‘Prices and periods’. Do you apply different prices per period, e.g. a higher rate in high season? Then add periods. Click on ‘Add price + period’. Enter the correct rates and choose a start and end date for this period. Periods should not overlap.

Do you, as a site manager or owner, want to add your motorhome site on Campercontact? That is possible! And it's free of charge. We explain step by step how it works.

1. Create an account for free in the Campercontact app or on the website.
2. Add your motorhome site
   
   • App: click on Account at the bottom and then on Add new location.
   • Website: click on Contribute in the top right corner and then on Add new location.
3. Your submission will be reviewed by a moderator. You will be informed by mail when your site is published.
4. You will be given access to to the Host portal where you can manage your location page and respond to reviews from visitors.

Yes, you can set different prices for peak and off-peak seasons on Campercontact. This flexibility allows you to maximize your revenue during high-demand periods while offering competitive rates during slower times. To set seasonal pricing, go to the 'Pricing' section in your account settings and specify the price variations based on the season. This strategy can help attract more campers throughout the year.

To promote your campsite effectively on Campercontact, consider utilizing high-quality images and detailed descriptions that highlight your unique features. Engage with potential guests through social media platforms and encourage satisfied campers to leave reviews. Additionally, offering special promotions or discounts can attract more bookings. Regularly updating your listing with fresh content and responding promptly to inquiries will also enhance your visibility and appeal.

As a bookable campsite on Campercontact, you can accept various payment methods to cater to your guests' preferences. Common options include credit and debit cards, PayPal, and bank transfers. It's essential to choose payment methods that are secure and convenient for your customers, ensuring a smooth transaction process. Additionally, make sure to review any fees associated with each payment method to maintain your profit margins.

To set your campsite's availability on Campercontact, log into your account and navigate to the 'Availability' section. Here, you can specify the dates when your campsite is open for bookings. You can also block out specific dates when your campsite is not available. This feature allows you to manage your bookings effectively and ensure that campers can only reserve spots when you are open.

Becoming a bookable campsite on Campercontact offers numerous advantages. Firstly, it increases your visibility to potential campers, allowing you to reach a wider audience. Secondly, it simplifies the booking process for both you and your guests, making it easier to manage reservations. Additionally, being bookable can lead to higher occupancy rates, ultimately boosting your revenue. Lastly, you gain access to valuable insights and analytics about your bookings and customer preferences, helping you improve your services.